General terms and conditions/Return policy

Our general terms and conditions are valid for all sales agreements between OKM and the client. OKM reserves the right to change their terms and conditions at any time without the need to notify the customer personally.

1. Identification
OKM GmbH,  Julius-Zinkeisen-Str. 7
04600 Altenburg, Germany

2. Price quotes & product information
The information given on our website and on all our product sheets are created with utmost care and may change without prior notice. We are not liable for any errors or incorrect information. All rights reserved. All price quotes given to our clients indicate a date of validity, until which the price offer is valid. After this date has passed, prices may change for any unforeseen reason. 

3. Delivery
The product is the property of OKM until the full payment of the goods has been received. After the full payment has been received, accordingly to the given price quote, the products property is transferred to the buyer and the order will be send out to the given delivery address of the buyer. If not otherwise agreed, the buyer is responsible for the shipping costs. OKM cannot be held responsable for any delay in delivery times caused by the shipping agent or other customs procedures. For international deliveries we will include all necessary documents for export. OKM cannot be made responsible for any customs issues. Should you incure any customs issues please contact us and we will do our best to communicate with the appropriate offices to help you out quickly.

4. Return policy
After having received your order we kindly ask you to check immediately the content of your delivery and contact us immediately in case of any damage or loss. We suggest that before you decide to return a detector, call our service center (+49 3447 499300-0) and speak to any of our certified experts. They are eager to help you with any issue or concern you may have. Please do not ship any items without contacting us in advance. You might risk customs problems, unforeseen fees or shipping issues which could have been avoided by contacting us before.
Used equipment: OKM products cannot be returned without any valuable reason. However, we give the option within 14 days of receipt to send back your equipment after speaking to our professional staff and you will get the option of receiving a 70% credit (device needs to be full functioning and in perfect condition) toward the purchase of another detecting equipment of our range of products. This offer is not applicable on any goods purchased as special offer or promotional items. After these 14 days has passed, a return of a product is no longer possible.
Defective products: If you think your equipment has any technical defect or does not work correctly, please contact our customer service before sending any goods. Our knowledgeable staff will help you to find out where the problem is situated and might solve the issue immediately over the phone or give a quick solution for your particular case.

5. Warranty
All new OKM products come with a 2 year manufacturer warranty. Please note that the time of warranty may vary on second hand equipment or demo units. The warranty period starts with the date mentioned on your purchase invoice. During this period of time the repair of your equipment is free of charge. The owner of the equipment is responsible for shipping the goods on their own risk. The warranty claim expires if a device or its accessories has been unauthorized opened by anybody else than the OKM staff or any manipulations or changes has been done by anybody else than the OKM factory staff. The warranty also does not include any improperly usage of the equipment or any damages caused by external force or dropping. In that case you are free to send your equipment for repair anyhow. After a complete control of your detecting equipment from the OKM specialists you will get an estimate of repair costs.

6. Intellectual property 
All texts, comments, videos, illustrations and images displayed on this website are protected by copyright worldwide and may not be used by others without authorization. Any partial or total reproduction of this website is strictly prohibited.